Contact information
This Privacy Policy describes how BONNÉO Concept (“we”, “us”, or “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
CONTACT
If you have any questions about this Privacy Policy, want more information about our privacy practices, or wish to make a complaint, please contact us at:
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to any information that identifies, relates to, or can be associated with an identifiable individual.
Device Information
Purpose of collection:
To load the Site accurately, ensure security, and perform analytics to improve user experience.
Source of collection:
Automatically collected through cookies, log files, pixels, tags, or similar technologies.
Disclosure for business purposes:
Shared with our e-commerce platform provider Shopify.
Personal Information collected:
Browser type, IP address, time zone, cookie data, pages viewed, products viewed, search terms, and interactions with the Site.
Order Information
Purpose of collection:
To process and fulfill orders, handle payments, arrange shipping, provide order confirmations, communicate with customers, prevent fraud, and provide marketing communications (when permitted).
Source of collection:
Collected directly from you.
Disclosure for business purposes:
Shared with Shopify, payment processors, and logistics partners.
Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.
Customer Support Information
Purpose of collection:
To provide effective customer support and resolve inquiries.
Source of collection:
Collected directly from you.
MINORS
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe that a minor has provided us with Personal Information, please contact us to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with trusted service providers to operate our business and fulfill our contractual obligations.
Examples include:
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Shopify, which powers our online store (Shopify Privacy Policy applies)
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Legal authorities when required to comply with laws, regulations, subpoenas, or lawful requests
BEHAVIOURAL ADVERTISING
We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.
This includes:
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Google Analytics to understand how visitors use the Site
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Advertising partners who may receive data via cookies or similar technologies (subject to consent where required)
You can opt out of targeted advertising via:
USING PERSONAL INFORMATION
We use Personal Information to:
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Offer and sell products
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Process payments
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Ship and fulfill orders
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Communicate with customers
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Improve our services
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Provide marketing communications (where permitted)
LEGAL BASIS (GDPR)
If you are located in the European Economic Area (EEA), we process your Personal Information based on the following lawful grounds:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate interests (that do not override your rights)
RETENTION
We retain your Personal Information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion at any time.
AUTOMATED DECISION-MAKING
We do not engage in automated decision-making that produces legal or similarly significant effects on individuals.
Shopify may use limited automated systems to prevent fraud, which do not have legal or significant effects on customers.
SELLING PERSONAL INFORMATION
BONNÉO Concept does not sell Personal Information as defined under applicable data protection laws.
YOUR RIGHTS (GDPR)
If you are a resident of the EEA, you have the right to:
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Access your Personal Information
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Request correction or deletion
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Object to processing
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Request data portability
To exercise these rights, please contact us at bonneoconcept@gmail.com
Your data may be processed outside the EU (including Canada and the United States) through Shopify, in compliance with GDPR safeguards.
COOKIES
We use cookies to improve functionality, analyze traffic, and personalize content. Cookies may be session-based or persistent and can remain on your device from 30 minutes up to two years.
You can manage cookies through your browser settings. Please note that disabling cookies may affect site functionality.
More information: www.allaboutcookies.org
DO NOT TRACK
We do not alter our data practices in response to “Do Not Track” signals due to the lack of a consistent industry standard.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page.
COMPLAINTS
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.