Refund policy

At BONNEO Concept, customer satisfaction is important to us. If you receive a damaged or incorrect item, we offer a clear and straightforward return or replacement process.

10-Day Return Policy for Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, you have 10 days from the delivery date to request a refund or replacement.
Photo and/or video evidence clearly showing the issue is required.

To initiate a return or replacement, please contact us at:
bonneoconcept@contat.come

Requests made after 10 days from delivery will not be eligible for a refund or replacement. Refunds are issued only for damaged, defective, or incorrect items.

Clothing & Apparel Return Rules

(Applies to all clothing, footwear, and accessories)

Condition Requirements

Items must be:

  • Unworn and unwashed

  • With original tags attached

  • Returned in original packaging

All returns are subject to inspection. Items showing signs of wear, damage, or use will be rejected.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.
BONNEO does not provide prepaid return labels, except when the item is defective, damaged, or incorrect.

Size Responsibility

Returns or cancellations are not accepted due to sizing or personal preference when the correct item and size were delivered. Please review the size chart carefully before ordering.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items or gift cards

  • Custom or personalized products

  • Hygiene-sensitive items (such as underwear)

  • Hazardous or flammable materials

Returns are accepted only in cases of defective, damaged, or incorrect products supported by photo or video evidence.

Refusal of an order after delivery due to personal preference or perceived usefulness is not a valid reason for a refund.

Shipping-related services (such as shipping protection or expedited shipping) are non-refundable.

Wrong Address

Customers are responsible for providing accurate shipping details at checkout. Orders that are undeliverable due to incorrect address information are not eligible for refunds.

Lost or Stolen Packages

BONNEO is not responsible for packages marked as delivered by the carrier. Lost or stolen packages are not eligible for refunds. Customers should contact the shipping carrier directly. If shipping protection was purchased, claims may be filed according to its coverage terms.

High-Demand Seasons

During high-demand periods (such as holidays), shipping delays may occur. Once an order has been shipped, BONNEO is not responsible for delays caused by carriers, customs, or external factors. Refunds based on delivery timing are not accepted during these periods.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the legal right to cancel or return their order within 14 days of delivery.

To qualify:

  • Item must be unworn, unused, unwashed

  • Original tags attached

  • Returned in original packaging

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Excluded items include:

  • Sale items or gift cards

  • Custom or made-to-order items

  • Hygiene-sensitive products

How to Start a Return

To request a return or replacement, contact us at:
bonneoconcept@contat.come

Please do not return items without prior approval. Unauthorized returns will not be accepted.

Refunds

Approved refunds will be processed to the original payment method within 15 business days. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since approval, please contact us at bonneoconcept@contat.come.

Policy Acceptance

By placing an order with BONNEO, you agree to this Return & Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.