Shipping policy

BONNÉO Concept is committed to customer satisfaction and quality service. We provide international shipping with transparent communication regarding processing and delivery expectations.

Please note that we do not guarantee delivery by any specific date, including Christmas, Halloween, or other holidays. All delivery timeframes are estimates only.

SHIPPING PROCESS & TIMELINE

Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

Estimated delivery time after dispatch is 5–12 business days, depending on destination and carrier conditions.
A tracking number is provided for every order.

During periods of high demand, processing or delivery times may experience minor delays.

DELIVERY DELAYS

Once an order has been shipped, BONNÉO Concept is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather conditions

  • Force majeure or external factors beyond our control

Delivery delays do not qualify for refunds or returns, except where required by applicable EU consumer law.

WRONG ADDRESS DISCLAIMER

Customers are solely responsible for providing accurate and complete shipping information at checkout.

Address changes may be accepted only before dispatch.
Orders that are undeliverable due to incorrect or incomplete address details may:

  • Incur additional shipping fees

  • Be returned or abandoned by the carrier

In such cases, refunds are not guaranteed.

LOST OR STOLEN PACKAGES

BONNÉO Concept is not responsible for packages marked as “delivered” by the carrier but lost or stolen thereafter.

If this occurs, customers should contact the shipping carrier directly to file a claim. We will provide tracking and delivery confirmation when available.

RETURNS & DELIVERY EXPECTATIONS

Returns are accepted only for unused and unopened items, in accordance with our Return Policy.

Returns or refunds will not be accepted based on:

  • Delivery date expectations

  • Holiday-related delays

  • High-demand seasonal periods

This does not affect the consumer’s statutory right of withdrawal within 14 days, where applicable under EU law.

OUT-OF-STOCK ITEMS

If an item is temporarily out of stock:

  • The order may be held until all items are available, or

  • We will contact you with options to modify or cancel the order if delays are significant

Refunds related solely to stock availability are not issued unless explicitly communicated.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, VAT, or import taxes depending on the destination country.

These charges are the responsibility of the customer.

BONNÉO Concept is not responsible for:

  • Customs delays

  • Refusal of delivery due to unpaid duties or taxes

Orders refused for these reasons are not eligible for refunds.

ACKNOWLEDGMENT & ACCEPTANCE

By placing an order with BONNÉO Concept, you acknowledge that you have read and accepted this Shipping & Delivery Policy.

Nothing in this policy limits or overrides mandatory consumer rights under applicable European Union laws.